Shipping Policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

During busy periods, like Christmas, please expect delays with shipping times which are out of our control.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Local delivery

Free local delivery is available for orders over £X within [area of coverage]. For orders under £X, we charge £X for local delivery.

Deliveries are made from [delivery hours] on [available days]. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.

In-store pickup

We offer free local pickup at showroom and warehouse. The address is Unit C1, Flightway Business Park, Dunkeswell, Devon, EX14 4PG.

After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 3 business days. We will send you an email when your order is ready along with instructions.

Our in-store pickup hours are Monday to Friday: 8:30am – 4:30pm and Saturday: 9am – 2pm. Please have your order confirmation email with you when you come.

International Shipping

We only ship to the United Kingdom and do not offer international shipping.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at info@stovecompany.co.uk or call us on 01404 892 980 with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

We do not ship to P.O Boxes.

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at info@stovecompany.co.uk or call us on 01404 892 980 with your order number and a photo of the item’s condition.

We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. Please find our complete returns policy here.

If you have any further questions, please don’t hesitate to contact us at info@stovecompany.co.uk.